Use Case Modelling
(course code BANM2)


Use cases provide a structured, industry-standard way of eliciting and documenting functional requirements. The process enhances communication between business analysts and business customers, and lays the foundation for user interface design and test case development. They also provide insights into data requirements, and help clients articulate their needs in ways other requirements activities can’t.

This course provides the right blend of knowledge and skills for people to understand and model use cases effectively. Attendees will learn where use cases are most effective, a step-by-step method for creating them, and numerous guidelines and tips to enhance creating them. Participants also receive a comprehensive Use Case template that can be readily used back on the job. For onsite presentation, a company’s own template can be easily incorporated into the course.

Course Objectives

By the end of this short course, participants will be able to:

  • Define the major components of use case models using the Unified Modeling Language (UML):
    • Use case diagram;
    • Actors;
    • Use cases;
    • Interfaces;
    • Use case flow of events.
  • Develop a use case diagram to communicate the system scope;
  • Describe use cases with a narrative flow of events;
  • Develop primary path scenarios to describe the routine processing;
  • Document alternate and exception paths for different scenarios;
  • Develop Activity Diagrams to chart the scenarios of a use case;
  • Diagram generalization, extend and include relationships;
  • Leverage use cases to quickly create test cases;
  • Develop user interfaces from use cases, and uncover hidden requirements;
  • Create Class Diagrams from use cases.

Who Should Attend

This course is designed for business analysis, business experts, and systems analysts.


Some basic understanding or exposure to process concepts.

This course is meant to be taken following either our Business Analysis Fundamentals or Managing Business Requirements courses, but can be taken independently if necessary.

Course Content

This course covers:

  • Use Case Modeling Overview:
    • Business context for use cases;
    • Benefits of use case modeling;
    • Use case definitions, elements, and components;
    • Levels of use cases and a framework for developing them;
    • Use case pitfalls to avoid and tips for avoiding them.
  • Use Case Diagrams:
    • Use case diagram steps;
    • Defining the system/problem domain;
    • Finding actors and use cases;
    • Using an actor checklist to help find actors;
    • Tips for finding use cases;
    • Interfaces between actors and use cases;
    • Use case diagram examples;
    • Case study and Use case diagram workshop.
  • Narrative Flows of Events:
    • Flows of events and their purpose: primary, alternate, and exception paths;
    • Use case scope: pre-and post-conditions;
    • Scenarios and their purpose;
    • Methods for documenting primary flows;
    • Documenting alternate and exception flows;
    • Documenting scenarios;
    • Narrative flow examples;
    • Tips for analyzing and documenting flows;
    • Use case flow of events workshop.
  • Use Cases, Test Cases, and User Interfaces:
    • Relationship between use cases and test cases/scenarios;
    • Translating use cases into test cases;
    • How use cases lead to user interfaces and other hidden requirements;
    • Use cases and user interfaces/prototyping;
    • Prototyping roles, preparation, and execution;
    • Prototyping workshop.
  • Use Cases and Class Diagrams:
    • UML notation;
    • Class and object relationships;
    • Extracting classes from use cases;
    • Verifying class: attributes, operations, and associations/multiplicity;
    • Packaging and generalizing classes;
    • Class workshop.
  • Activity Diagrams:
    • Discussion: What is an Activity Diagram?;
    • Activity Diagrams- purpose, UML notation and terminology, advantages of this modeling technique;
    • Decision diamonds and guard conditions;
    • Looping in Use Cases;
    • Workshop.
  • Use Case Relationships:
    • UML notation;
    • Include relationship and example;
    • Referring to includes in flows;
    • Extend relationship and example;
    • Referring to extends in flows;
    • Generalization relationship and example;
    • Use Case Packages and their use;
    • Relationship workshop.
  • Documenting Use Cases:
    • Use case documentation components.
  • Course Summary

Certification Exams

There are no exams with this course.

Course Fees

We offer a range of delivery styles and packages for this course. Please go to the Packages and Inclusions page to review the inclusions provided with each package.

Professional Development

Successful completion of this course may entitle you to credits in various professional development programmes:

Follow-on Courses

We recommend that delegates who complete this course should proceed with more of our Business Analysis courses.

Scroll to top