Business Process Modelling
(course code BANP2)


To harness the work done in organizations, and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.

The most common process modeling standards are covered, assuring you the maximum applicability to your environment. Last, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.

Course Objectives

By the end of this course, participants will be able to:

  • Describe the purpose and benefits of Business Process Modeling;
  • Describe the components of an industry-standard Business Process Management framework and how Business Process Modeling fits into it;
  • Describe at a high level the Business Process Management (BPM) framework and match where the process models from this course are used in each;
  • Discuss the essential business process modeling components, steps and ingredients that are necessary for success;
  • Discover appropriate elements of processes that need to be documented;
  • Understand the different views business processes can depict, including “as-is” and “to-be” process maps;
  • Use process maps to discover, document, and communicate about processes;
  • Describe the importance of setting process boundaries and how that can make your modeling more productive;
  • Develop a variety of clear and consistent process models, understanding when to use each. These include:
    • Scope diagram;
    • SIPOC: Input/Process/Output chart;
    • Process map using ISO standard symbols;
    • Swim lane diagram;
    • Process map using BPMN standard notation and Activity diagrams using UML standard symbols;
    • Hierarchy (function-process) model;
    • Value Chain process model.
  • Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity;
  • Work effectively with the key stakeholders involved in each process modeling session;
  • Use basic facilitation techniques;
  • Understand the relationship between business process modeling and automating business processes;
  • Develop models used to check for completeness and consistency of balanced data and process;

Who Should Attend

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.


Some basic understanding or exposure to process concepts.

Course Content

This course covers:

  • Business Process Modeling (BPM) Concepts:
    • Business Process Management Framework;
    • Benefits of Process Modeling;
    • How process models are used;
    • Supporting Business Objectives;
    • Types of Process Models .
  • Framing the Process:
    • Discussion;
    • Process Terminology;
    • Staying focused during process mapping;
    • Preparation for modeling/elicitation sessions;
    • Roles and responsibilities of key stakeholders;
    • Importance of process scope and techniques to prevent process scope creep;
    • Pre- and post-conditions;
    • The Scope Diagram;
    • The Supplier/Input/Process/Output/ Customer (SIPOC) Chart;
    • Introduction to case study and workshop;
    • Using Variations Lists to help frame processes;
    • Workshop.
  • Process Mapping:
    • Definition of a process map;
    • Process mapping notation;
    • Developing scenarios;
    • Primary and alternate paths;
    • Swim lanes; a different view of a process map;
    • Three-part workshop.
  • Refining Process Maps:
    • Frequently found mapping problems and how to correct them;
    • Inputs and outputs: to show or not to show;
    • Supporting process details in text;
    • Workshop.
  • Effective Facilitation Techniques for Process Modeling:
    • Facilitating process mapping sessions;
    • Process Mapping roles;
    • Partnership between Facilitator and Scribe;
    • Setting the stage with participants;
    • Eliciting What vs. How;
    • Facilitation Tools and Techniques;
    • Facilitation Tips;
    • Workshop: Preparing for a Process Modeling Facilitation.
  • UML and BPMN notation:
    • Activity diagrams, a different type of process model;
    • Purpose of UML Activity Diagrams;
    • UML Notation Equivalents to ISO;
    • Purpose of BPMN notation;
    • BPMN Equivalents to ISO;
    • Additional BPMN symbols and their uses;
    • Tips for working with multiple standards;
    • Workshop.
  • Process Maps in Requirements:
    • Concurrent business modeling for complete requirements;
    • Balancing data and process;
    • State transition model;
    • Interaction model ;
    • Workshop.
  • Automation and Enterprise Process Modeling:
    • Managing Business Processes and Automation;
    • Identifying and organizing processes;
    • Hierarchy function/process model;
    • Value Chain models;
    • Workshop.
  • Course Summary

Certification Exams

There are no exams with this course.

Course Fees

We offer a range of delivery styles and packages for this course. Please go to the Packages and Inclusions page to review the inclusions provided with each package.

Professional Development

Successful completion of this course may entitle you to credits in various professional development programmes:

Follow-on Courses

We recommend that delegates who complete this course should proceed with our Business Process Improvement course.

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