Organisational Change Management vsn 3 (2024) eLearning certification course
In a classroom setting, the Foundation course is delivered over 3 days and the Practitioner course over 2 days. If you are able to work through the onlne versions of the courses full time, you should be able to complete them in shorter timeframes.
The timings shown against each course element are indicative only. You could use them to manage your time.
If you haven't used one of our eLearning courses before, take the Tour from the Support Sessions section to familiarise yourself with the interface before you start going through content sessions.
Foundation sessions
- Welcome to the Foundation course (5 minutes)
- Session 01 - Organisational context and approaches to change (1½ hours)
- Session 02 - People and their responses to change (2 hours)
- Session 03 - Change leadership and teams (1 hour)
- Session 04 - Stakeholder engagement and communication (1½ hours)
- Session 05 - The work of the Change Manager (1 hour)
- Session 06 - Summary and next steps (5 minutes)
- The context of change (15 minutes)
- Models of change (15 minutes)
- The impact of organisational culture on change (10 minutes)
- Structuring the approach to change (15 minutes)
- Agile practices and change (10 minutes)
- Change strategy (10 minutes)
- Review and quiz (15 minutes)
- Individual differences (20 minutes)
- Neuroscience of change (15 minutes)
- Human responses to change (20 minutes)
- Human motivation and drives (20 minutes)
- Behavioural insights (10 minutes)
- The change formula and change readiness (10 minutes)
- Learning and change (10 minutes)
- Review and quiz (15 minutes)
- Key roles in change (10 minutes)
- Change agents (10 minutes)
- Line leaders (5 minutes)
- Psychological safety (5 minutes)
- Leaders and culture (5 minutes)
- Teams in change (10 minutes)
- Review and quiz (15 minutes)
- Understanding stakeholders (20 minutes)
- Engaging stakeholders (15 minutes)
- Communication theory (10 minutes)
- Crafting effective messages (10 minutes)
- Communication techniques (15 minutes)
- Planning for communication (5 minutes)
- Review and quiz (15 minutes)
- Change impact assessment (15 minutes)
- Responses to change (15 minutes)
- Change analytics (15 minutes)
- Review and quiz (15 minutes)
Prepare for the Foundation exam
- About the Foundation exam (10 minutes)
- How to prepare for the Foundation exam (10 minutes)
- Foundation exam simulator (1 hour) (don't try this until you've completed all content sessions)
Practitioner sessions
- Welcome to the Practitioner course (10 minutes)
- Session 07 - Practitioner-level extensions (1¼ hours)
- Sustaining change momentum (20 minutes)
- Learning for change (20 minutes)
- Coaching to support change (10 minutes)
- Conflict in change (10 minutes)
- Facilitation of co-design (10 minutes)
- Review (5 minutes)
Prepare for the Practitioner exam
- About the Practitioner exam (10 minutes)
- How to prepare for the Practitioner exam (10 minutes)
- How to use the sample Practitioner exam (10 minutes)
Sample Practitioner exam (2½ hours, but break it into 30 minute bursts)
Reference manual
This course is written against The Change Management Study Guide, published in 2024
You don't need the Study Guide to take the Foundation course, but you would find it useful.
You will need the Study Guide to take the Practitioner course and sample exam, and you are permitted to access it during the Practitioner exam.
Downloadable resources
- Desk reference chart (best if printed on A3 paper in colour)
- Syllabus (the syllabus lays out what may be covered in the course and exams)
- Foundation Exam Candidate Guidance
- Practitioner Exam Candidate Guidance
Support sessions
- Product tour (10 minutes) (go through this session before starting the content sessions)
- Contact and support arrangements (5 minutes)
If you experience any issues in accessing this course, please contact us today.
